Customer Support

• Email Support for Anti-Spam Desktop Product
• Web-based Support
• Email Support
• Telephone Support
• E-Class Product Support

Email Support for SonicWALL Anti-Spam Desktop

For help with SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions.  Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ.  If you need further assistance, email support is available by contacting SonicWALL Global Support at ASDSupport@sonicwall.com.  SonicWALL does not provide phone support for this product.  Please allow up to two business days for a response to your inquiry and remember to include in the email the Virtual Serial Number you received when you purchased SonicWALL Anti-Spam Desktop product.

Web-based Support

Submit an electronic request for support. »

• Please log in to our Customer Support Portal using your mySonicWALL.com username and password.
• If you are not yet registered, please register your products before using SonicWALL Support Services.

Email Support

Requesting support by email is simple. Here are the steps.

• Send the email support request to Support@sonicwall.com.
• In the subject line of your email, include the serial number of the affected SonicWALL product.
• The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
• The "From" email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
  OR
  the "From" email address must be associated with an authorized SonicWALL Partner account.
• Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).

Once your email support case is created, you'll get a confirmation email with your case number.  You can use that confirmation email to correspond with the engineer assigned to your case.  If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting SonicWALL Support.

Telephone Support

Unless noted, technical support is provided in English only.

E-Class Support 24x7 for SonicWALL E-Class Products

Which SonicWALL products are E-Class products?

The following products are part of SonicWALL's E-Class Series:

SonicWALL E-Class NSA Series

• E5500
• E6500
• E7500

SonicWALL Aventail E-Class SRA Series

• SRA EX-750
• SRA EX-1500
• SRA EX-1600/EX6000
• SRA EX-2500/EX8000

SonicWALL Global Management System (GMS)

SonicWALL Universal Management Appliance (UMA)

North America, Latin America & Asia Pacific

Please call our Toll-Free E-Class Support phone number at +1 866.360.1949 or contact us by sending an email to EClassSupport@SonicWALL.com.

• Your call will be transferred to SonicWALL's E-Class Technical Support team.
• Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.

Europe, Middle East and Africa

Please call the phone number for your country listed in the table above.

• Select the "E-Class Support" option when prompted and your call will be transferred to SonicWALL's E-Class Technical Support team.
• Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.